Customer Service Assistant/Executive - Mega Kemiraya

Join Mega Kemiraya as a Customer Service Assistant/Executive and embark on a fulfilling career in a dynamic and supportive work environment. We are seeking a motivated and customer-focused professional to enhance our team and contribute to our mission of delivering exceptional customer service in Jakarta Barat. In this role, you'll handle customer inquiries, resolve issues, and ensure our clients receive the best possible experience.

At Mega Kemiraya, we pride ourselves on our commitment to customer satisfaction and continuous improvement. As a Customer Service Assistant/Executive, you'll be part of a team that values your contributions and provides the tools and training needed to succeed. Whether you're handling phone calls, emails, or in-person interactions, your ability to communicate effectively and resolve issues will make a significant impact on our clients' satisfaction.

📋 Tanggung Jawab Pekerjaan

• Answering and resolving customer inquiries via phone, email, and chat.
• Providing exceptional customer service and support to ensure client satisfaction.
• Documenting customer interactions and maintaining accurate records.
• Assisting with the resolution of customer complaints and issues.
• Collaborating with other departments to ensure smooth and efficient service delivery.
• Following up on customer feedback to improve our services.
• Utilizing CRM software to manage customer interactions and track service requests.
• Adhering to company policies and procedures to maintain high standards of service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in both written and spoken Indonesian.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer service certification (e.g., Certified Customer Service Professional) is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.

🛠️ Keahlian

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