Flight Contact Center Agent - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Join Infomedia Nusantara, a leading provider of contact center solutions in Indonesia, as a Flight Contact Center Agent in the vibrant island of Bali! We are seeking dynamic and customer-focused professionals to join our team in Canggu, Ubud, Denpasar, Jembrana, and surrounding areas.

As a Flight Contact Center Agent, you will be the first point of contact for travelers seeking information and assistance related to flights. Your mission is to ensure a seamless and enjoyable travel experience for our customers. You will handle inbound and outbound calls, providing accurate and timely information about flight schedules, bookings, cancellations, and other travel-related queries. Your ability to communicate effectively and handle multiple tasks efficiently will be crucial in this role.

Infomedia Nusantara is committed to fostering a supportive and inclusive work environment. With opportunities for professional growth and development, you will have the chance to enhance your skills and contribute to the success of our contact center operations.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls from travelers seeking flight information and assistance.
• Provide accurate and timely information about flight schedules, bookings, cancellations, and other travel-related queries.
• Use the Infomedia Contact Center System (ICCS) to access and update customer information.
• Follow up on customer inquiries and resolve issues promptly.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Adhere to company policies and procedures, including data privacy and security regulations.
• Participate in team meetings and training sessions to improve skills and knowledge.
• Contribute to the team's goal of achieving high call resolution rates and customer satisfaction scores.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or contact center role.
• Fluency in both English and Indonesian languages.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Basic computer skills, including proficiency in using Microsoft Office Suite.
• Certification in customer service or contact center operations is a plus.
• Ability to work in a team environment and collaborate effectively with colleagues.
• Enthusiasm for travel and a passion for providing excellent customer service.

🛠️ Keahlian

Lowongan Terkait